At Luke Leal Art, we aim to provide quality products and a seamless shopping experience. Please review our Refund and Return Policy below to understand our guidelines for returns, refunds, and exchanges.

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1. Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition as when you received it.

• Returned within 30 days from the date of purchase.

If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

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2. Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalized items

• Final sale items

• Digital or downloadable products

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3. Return Process

To initiate a return, please contact us at [Insert Contact Email] with your order number and details about the product you wish to return. Once we receive your request, we will provide instructions on how to proceed with the return.

Please note:

• You are responsible for the cost of return shipping.

• The item should be securely packaged to prevent damage during transit. We are not responsible for items damaged due to inadequate packaging.

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4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

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5. Incorrect Address

Please ensure that your shipping information is accurate when placing your order. Luke Leal Art is not responsible for items shipped to an incorrect address due to customer error. If an incorrect address is provided, the customer will be responsible for any additional shipping charges incurred.

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6. Damaged Items in Shipping

We take great care in packing your items; however, once the package leaves our facility, we are not liable for any damages that may occur during shipping. Luke Leal Art is not responsible for damage caused by the shipping carrier. If your package arrives damaged, please contact the shipping carrier directly to file a claim.

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7. Lost Packages

If your package is marked as "delivered" by the shipping carrier but you did not receive it, please contact the carrier directly to investigate. Unfortunately, Luke Leal Art is not responsible for lost or stolen packages.

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8. Exchanges

We only replace items if they are defective or damaged due to our error. If you need to exchange an item, please contact us at [Insert Contact Email] for assistance.

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9. Contact Information

For any questions or concerns regarding your order, returns, or refunds, please contact us at:

Luke Leal Art
Email: Info@lukelealart.com